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APPLYING FOR AND RECEIVING SERVICES
(Support Coordination/Case Management)

When you first contact the Division of Services for People with Disabilities (Division), the Division will need to determine your eligibility.  Eligibility is NOT based on income.  People may be eligible if they have qualifying disabilities and substantial functional limitations in three or more of the following life activities:

  • Self-care

  • Receptive and expressive language

  • Learning

  • Mobility

  • Self-direction

  • Capacity for independent living

  • Economic self-sufficiency

When a person is found eligible, an evaluation called the Needs Assessment is completed.  This assessment considers the individual’s medical records, psychological evaluations, school records (when applicable), and a questionnaire administered by a Division support coordinator.  After you have gone through the eligibility intake process and are found to be eligible, you may be told that you will be put on a waiting list, prioritized according to the needs of each individual and family.  Funding for services is allocated from the Legislature each year and, as funds are available, individuals are notified and brought into service. Once you have been placed on the waiting list, you will be assigned a contact person at a regional Division office.  If the needs of the person with a disability changes or the family situation changes, you should notify the Division contact person to update your Needs Assessment. 

You may ask why you should apply for services if you are going to be put on a waiting list.  As mentioned, the funding for the waiting list comes from the Utah State Legislature each year. The waiting list helps the Division and the Legislature to plan for future needs.  Also, if you are on the waiting list, the Division will be able to get information to you and connect you with local family or consumer councils.  These councils will be a “lifeline” to you and can connect you with many other resources.  Most family councils meet monthly and many have newsletters that will be sent to all those who receive services or are on the waiting list.  Councils can provide information to assist you to become an advocate for services for yourself or your family member with disabilities.

The Division will send notification to you when you are accepted into services.  A support coordinator will be assigned to help you develop a plan for the supports and services that are needed and determine the budget for those services.  Your support coordinator is your connection to the Division who will be able to answer many questions you may have about the services and supports available, and direct you to other resources that may help you with your needs.

  • This is not the agency that provides services for someone with a mental illness that is not secondary to mental retardation.  (Contact your local Mental Health agency.)

  • This is not the agency for persons with vision or hearing impairment.  (Contact your local school district or Division of Rehabilitation Services.)

  • This is not the agency for those with a disability as a result of the aging process.  (Contact your local county Aging Services.)